Tradeling’s Cancelation and Return Policy (“Policy”)

By accessing, browsing or using any of the Tradeling Services, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

 

We reserve the right to update or modify the Policy at any time. Any changes will be effective upon posting on our Platform and notifying you through other appropriate channels. Your continued use of the Tradeling Services after the updates constitutes your acceptance of the revised terms.

 

Capitalized terms used in this Policy shall have the same meanings as those defined in the Conditions of Use and Conditions Sale, unless otherwise stated.

Items purchased from Tradeling Platform can be cancelled or returned in accordance with the terms of this Policy. Please note that specific products may be subject to different policies or requirements associated with them.

Order Cancellation and Change

Eligibility of Cancellation and Change

• Order cancellation and change applies only to orders that are pending fulfillment (e.g., orders not marked as 'Ready to Ship').

 

• Buyers may cancel or change orders shortly after placing them. However, once the order status changes to "Ready to Ship," cancellations and changes will no longer be accepted, and buyers can initiate a return request instead.

 

• Orders marked for "same-day shipping" or "express" delivery are not eligible for cancellation or changes once placed, due to accelerated processing and shipping timelines.

 

• Orders that have already been delivered are not eligible for cancellation or change. Buyers must submit a return request in accordance with this Policy, including a valid reason for the return or exchange.

Mutual Consent for Cancellation and Change

If the option to cancel or change an order is no longer available or applicable, the buyer and Tradeling or the third-party marketplace seller, as applicable, may agree to cancel or change an order through mutual consent. Such requests will be evaluated on a case-by-case basis and are subject to Tradeling's discretion.

To initiate this process, the buyer must contact Tradeling’s customer support team with the order details and reason for cancellation.

Seller-Initiated Cancellations

 

Third-party marketplace sellers or Tradeling reserve the right to cancel an order under specific circumstances, such as inventory shortages, pricing errors, or suspected fraudulent activity. In such cases, the seller or Tradeling will promptly notify the buyer, providing the reason for cancellation, and ensure that any payments made are fully refunded. 

 

Cancellations Due to Delays

If an order delivery is delayed beyond ten days past the estimated delivery date, buyers may cancel the order. In such cases, an automatic refund will be initiated.

Processing and Restrictions

To ensure prompt delivery of products, Tradeling begins processing orders immediately upon confirmation. As a result, it may not always be possible to cancel or modify an order.

Logistics, locked-in pricing for ordered products, and obligations toward third-party suppliers may impact Tradeling’s ability to accept a cancellation or change request.

 

Order Return

Eligibility for Return

Returns will only be accepted and processed under the following conditions:

• The return request must be made within seven days from the date of delivery (the “Return Period”).

 

• The product must not have been damaged while in your possession. Any signs of misuse, mishandling, or accidental damage may render the item ineligible for return.

 

• The product returned must match the item that was originally shipped to you. 

 

• The product must be returned for a refund in the same condition as when it was received. If applicable, the product must be sealed and unopened, unless there is a manufacturing defect. The original brand/manufacturer packaging, including any protective wrapping, should be intact. All original components, such as user manuals, warranty cards, and accessories (e.g., chargers, cables, etc.), must be included.

 

• Items marked as "non-returnable" on the product detail page are not eligible for return. However, if a damaged, defective, or incorrect item is delivered, a full refund or replacement (if available) will be provided. In such cases, we may contact you to verify the damage or defect before issuing the refund or replacement. Further information, product collection, or inspection may be requested to confirm the claim.

 

• Certain items may only be eligible for replacement. If the exact same product is unavailable, a refund will be issued instead.

 

• If the product is approved for return and refund, the product must be returned in its original condition, including all packaging, manuals, accessories, and any other materials.

 

• If a product returned as "new" is found to have been used, marked, tampered with, or damaged before being returned, Tradeling reserves the right to decline the refund.

 

• Tradeling has the right to determine, at its own discretion, if the product is to be repaired, returned to the customer or refunded.

Exceptions and Exclusions

Certain items may not be eligible for return under this Return Policy, including but not limited to:

• Perishable goods.
• Items that are customized or personalized.
• Digital products that have been downloaded or activated.
• Intimate apparel
• Health and personal care products
• Hazardous materials
• Hygiene related products
• Products identified as non-returnable or non-exchangeable at the time of purchase.

The above list is not exhaustive, and other restrictions may apply based on the specific nature of the product.

Tradeling’s Return Process

To initiate a Return, the Buyer must, within the Return Period, notify Tradeling in writing describing the damage, non-conformity, or other reason for Return in sufficient detail. The notification shall be made via email to Tradeling Customer Service at support@tradeling.com to submit a return and refund request by quoting the:

• Order or transaction ID;
• Order value; and
• Reason for the return, including wherever possible or required under this Policy, evidence to support the claim, such as pictures or reports from third parties.

Upon receiving the return request, our Customer Support team will review and investigate the claim. They will notify the buyer whether the product is eligible for a return and refund based on the terms outlined in this Policy.

If the return and refund request is approved, the Customer Support team will issue a return ID and proceed with the necessary steps to process the return and refund in compliance with this Policy.

Shipping Fees

If the return is initiated for reasons not caused by Tradeling or the seller (e.g., buyer's preference, sizing expectations, or change of mind), shipping fees will not be refunded.

However, if the return is due to an error on the part of Tradeling or the seller (e.g., the item is damaged, incorrect in quantity, or does not match the description, sizing, or color), the shipping fee will be refunded to the buyer.

Once the return and refund request is approved, the buyer will be informed about the collection process, including any required steps for pickup or drop-off, the timing of the collection and the associated costs, if applicable.

Refund Process

The refunded amount will be net of any applicable deductions and completed within 7 to 15 business days from the date of item pick-up, if applicable. However, if the refund request is due to reasons attributable to Tradeling or the seller—such as receiving a defective, damaged, or incorrect product—the buyer will be entitled to a full refund of the purchase amount without any deductions.

Tradeling reserves the right to monitor the buyer’s activity to ensure compliance with this Policy. Buyers who engage in excessive returns, return items not in their original condition, or repeatedly cancel or refuse orders may face account actions, including warnings, limitations, suspension, or termination.

Returns are only accepted for products originally purchased through Tradeling and delivered to the buyer. Products sent back to Tradeling that were not purchased through Tradeling, do not match the original order, or include unrelated items will not be eligible for refunds or other compensation. Such items may not be returned to the buyer, and repeated violations may lead to restrictions on the buyer’s account, such as reduced ability to return items or cancel orders in the future.

Requests for returns and refunds that do not align with the terms outlined in this Policy may be declined. In such cases, no refund will be issued for the product or associated shipping fees. 

Buyers are responsible for ensuring that returned items do not include unrelated contents or personal data. Tradeling will not be liable for items mistakenly included in returned packages or any issues arising from unremoved personal data from a returned product.

Customer Support

For questions or concerns regarding cancellations, changes, returns and exchanges, please contact our customer support team for assistance.